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Friday, November 20, 2009 7:04:19 PM  
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OPIS is always gathering feedback so we may improve our products and services. Please e-mail us your questions or suggestions by contacting our operations team.

For issues related to online access or delivery of print or e-mail publications please contact customer service.

The Frequently Asked Questions below should help you address most issues.

Frequently Asked Questions

          How can I subscribe to an OPIS service?
          How can I contact Customer Service for assistance with my OPIS service?
          How can I change my mailing address or e-mail address?
          How can I benchmark OPIS Prices to buy and sell petroleum products more efficiently?
          What is OPIS' Pricing Methodology?
          How can I get listed in OPIS/Stalsby Directories?
          How do I submit a letter to an OPIS editor?
          How do I get a single copy of a particular issue of an OPIS publication?
          Who can I talk to about a particular news story?
          Who can I talk to about retail prices and margins?
          Who can I talk to about partnering with OPIS?
          How can I advertise in OPIS special publication?
          How does OPIS protect customer privacy?
          Where are you located?
How can I subscribe to an OPIS service?
You can learn more about subscribing to OPIS publications by visiting www.opisnet.com and selecting the publication you want or by contacting Customer Service via phone or email.
How can I contact Customer Service for assistance with my OPIS service?

North America
International
Newsletter subscriptions call:
1. 877. 210. 4287
customer@ucg.com
Newsletter subscriptions call:
1. 301. 287. 2525
customer@ucg.com
Pricing services call:
1. 888. 301. 2645
energycs@opisnet.com
Pricing services call:
1. 301. 287. 2645
energycs@opisnet.com
Conference attendance call:
1. 866. 620. 5940
energycs@opisnet.com
Conference attendance call:
1. 301. 287. 2684
energycs@opisnet.com
Directory / Database orders:
1. 877. 210. 4287
customer@ucg.com
Directory / Database orders:
1. 301. 287. 2525
customer@ucg.com

How can I change my mailing address or e-mail address?
When changing your information, please include your account number, old and new addresses and publication(s) or services you receive.

We offer three easy ways to update your information:
1. Phone: 888.301.2645
2. Email: Customer Service
3. Web: www.opisnet.com/customerinfo.asp

How can I benchmark OPIS prices to buy and sell petroleum products more efficiently?
Click here to download a PDF of OPIS' many pricing benchmarks or contact:
Scott Berhang
Director, Client Relations & Education
301. 287. 2332
What is OPIS' pricing methodology?
To download a complete copy of OPIS' pricing methodology, click here.
How can I get listed in the OPIS/Stalsby Directories?
To have your name listed in the OPIS/Stalsby Directories, e-mail listings@opisnet.com. An OPIS/Stalsby editor will call to confirm your information prior to publication.
How do I submit a letter to an OPIS editor?
OPIS welcomes feedback from readers. Please contact our editors directly. They look forward to hearing from you.

News
Tom Kloza
Editor & Publisher, Chief Oil Analyst
732. 730. 2558 		Carole Donoghue
Editor & Publisher, Oil Express Newsletter
703. 280. 1026

Beth Heinsohn
Senior News Editor
732. 730. 2564

 Edgar Ang
Managing Editor, OPIS Electronic News 732. 730. 2532
Spot Markets
Ben Brockwell
Director,
Data, Pricing & Information Services
732. 730. 2519		 Jessica Nesterak
Senior Markets Editor, Refined Products, U.S. Gulf Coast/Midwest
301. 287. 2721
Brad Addington
Senior Markets Editor, Refinery
Feedstocks/Blendstocks
509. 624. 1012 		Jiwon Chung
Director, Business Development/Managing Editor Asia
+65. 6337. 3519
Cara Offterdinger
Markets Editor, Refined Products, U.S. Europe Aviation/U.S. Midwest
301. 287. 2528
Karyn O'Connor
Senior Markets Editor, Refined Products, New York Harbor/U.S. West Coast
732. 730. 2561
Carly Wright
Associate Editor, Refined Products
301. 287. 2530
Mary Welge
Senior Markets Editor,
Resid/Refinery Feedstocks
732. 730. 2563
Clif Linton
Senior Markets Editor, NGLs
510. 227. 5659 		Randy Lusby
Senior Markets Editor, Refined Products, U.S. Gulf Coast/Midwest
301. 287. 2241
Cory Wilchek
Markets Editor, Refined Products,
U.S. Midwest/Gulf Coast
301. 287. 2010
 Sheena Martin
Markets Editor, NGLs/Refinery Feedstocks
301. 287. 2251
Denton Cinquegrana
Senior Markets Editor, Refined Products,
U.S. West Coast/New York Harbor
732. 730. 2567

 Tim Wright
Director, Business Development,
Europe/Distillate Markets Europe
+ 46 (0) 31. 970771

Diane T. Miller
Publisher, OPIS/STALSBY Directories
732. 730. 2530

 
Pricing
Ben Brockwell
Director,
Data, Pricing & Information Services
732. 730. 2519 		Sharon Fielding-Schneider
Director, Wholesale, Content OPIS/STALSBY Directories
732. 730. 2537
Fred Rozell
Director, Retail Pricing
732. 730. 2568 		Donna Calabria
Daytime Pricing Services Supervisor
732. 730. 2525
Terri Summerhayes
Director, Pricing and Data Services
732. 730. 2517 		 
Renewables
Robert Gough
Executive Editor, Renewables
301. 287. 2496 		Spencer Kelly
Editor, Ethanol & Biodiesel
301. 287. 2731
Rachel Gantz
Editor, Renewable Fuels
301. 287. 2629 		 
Conferences
Robert Gough
Director of Conferences
301. 287. 2496 		 
How do I get a single copy of a particular issue of an OPIS publication?
Contact OPIS Customer Service via phone or email.
Who can I talk to about a particular news story?
Tom Kloza
Director, Editorial Content
732. 730. 2558
Who can I talk to about Retail Prices and Margins?
Fred Rozell
Director, Retail Pricing
732. 730. 2568
Who can I talk to about marketing opportunities with OPIS?
Dawn Lewis
Marketing Manager
301. 287. 2272
How can I advertise in OPIS special publications?
Greg Mosho
Advertising Sales Manager
732. 730. 2546

How does OPIS protect customer privacy?
OPIS respects your privacy. Please review our complete Privacy Policy online.
Where are you located?
Our main offices are located at:
Two Washingtonian Center
9737 Washingtonian Blvd, Suite 100
Gaithersburg, MD 20878
Tel: 888. 301. 2645 or 301. 287. 2700
Fax: 301. 287. 2039

3349 Highway 138 Building D, Suite D
Wall, NJ 07719
Tel: 800. 275. 0950 or 732. 901. 8800
Fax: 732. 280. 0263

Our international offices are located at:
Box 51
430 82 Donsö
Sweden
+46 31 970771

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